Frequently Asked Questions

  1. Is the promotion available to residents outside of the UK?
    Promotional offers for 2-for-1 Sports are available to residents of England, Scotland, Wales and Northern Ireland only.
  2. How old do I need to be to redeem the offer?
    The promotion is open to residents of the UK aged 18 and over only.
  3. What dates are the offers available?
    The promotional offer is only available from Saturday, June 21, 2014 until Tuesday, September 30, 2014. Please check individual listings for exclusion dates.
  4. Where can I find exclusion periods and restrictions?
    You can find full information on exclusion periods at www.thesun.co.uk/sports. Please check individual listings for exclusion dates.
  5. What should the offer include?
    The Sun 2-for-1 Sports offers include 2-for-1 offers and 50% off.
  6. How do I qualify for this offer?
    To qualify for this offer, simply cut out the instant redeemable vouchers printed in The Sun newspaper between Saturday 21st June and Tuesday 30th September and present to participating venues prior to purchase.
  7. Where can I find a list of participating venues?
    All participating venues are listed on The Sun’s website www.thesun.co.uk/sports
  8. Is there a chance that my chosen date will not be available?
    Please click on individual venue listings prior to booking/visiting to view any date/time restrictions, age guidelines and opening and closing times. You will need to call the venue directly to check availability and to make your booking. If the venue is full at the time of booking, the venue will make every responsible attempt to offer an alternative date.
  9. What do I need to quote when making my booking/reservation?
    When booking by phone or in person you must state that you are taking part in 'The Sun’s 2-for-1 Sports promotion 2014'.
  10. Can I use my voucher on more than one occasion?
    No, vouchers can only be used once, but you can collect as many vouchers as you wish. This will allow you to enjoy the offers as many times as you like through-out the promotional period.
  11. At what point do I need to provide my voucher?
    Completed vouchers must be presented upon arrival.
  12. What if there is no availability for my chosen date?
    The promotion is strictly subject to availability and bookings are made at the discretion of the venue management.
  13. Can I take a photocopy of my voucher?
    Photocopied tokens will not be accepted and you will be refused entry. A valid token is required for all entrants.
  14. I have lost my voucher, what should I do?
    Responsibility cannot be accepted by News UK for lost, destroyed or damaged vouchers. It is at venues discretion whether to accept defaced or damaged vouchers
  15. Can I get an exchange or refund after I have confirmed my booking?
    Exchanges, refunds or any other change to your booking is entirely at the discretion of the attractions manager or show promoter.
  16. Can I receive a cash refund if I no longer wish to attend?
    There are no cash alternatives available.
  17. I am in a group. Will we be allowed entry together?
    Venues will make every reasonable attempt to allow groups entry together and you will be advised at the time of booking if your group cannot be seated or permitted together.
  18. How do I check disabled access for my chosen Sports offer?
    Please telephone your chosen venue prior to booking to make sure that they can accommodate your every need.
  19. I am experiencing issues with your website who can I contact to assist me?
    Please contact our Customer Service Team on 0844 543 9728. We will be happy to help with your enquiry.
  20. My chosen Sports event/attraction has been cancelled after booking. Can I request a refund or exchange?
    Refunds and exchanges are at the discretion of the venue and promoters and subject to request. For all refund or exchange enquiries please contact the venue direct.
  21. The venue/promoter has refused to honour a refund or exchange. Is there anything else I can do?
    The promoter’s decision is final and binding in all matters and no correspondence will be entered into.