Frequently Asked Questions

  1. Is the promotion available to residents outside of the UK?
    Promotional offers for The Sun’s Beauty Treats Promotion are available to residents of England, Scotland, Wales and Northern Ireland.
  2. How old do I need to be to redeem the offer?
    The promotion is open to residents of the UK aged 18 and over only.
  3. What dates are the offers available?
    The promotional offer is only available from Friday, December 4, 2015 and Monday, January 4 2015. Please check individual listings for exclusion dates.
  4. Where can I find exclusion periods and restrictions?
    You can find full information on exclusion periods at www.thesun.co.uk/beautytreats Please check individual listings for exclusion dates.
  5. What should the offer include?
    The offer includes 2-for-1, 50% off, 25% off.
  6. How do I qualify for this offer?
    To qualify for this offer you need to collect 1 voucher printed in-paper between Saturday, December 5 & Friday, December 11, 2015 and visit www.thesun.co.uk/beautytreats to view participating venues. Sun Perks members can simply download their voucher from Sun Perks.
  7. Where can I find a list of participating venues?
    All participating venues are listed on The Sun’s website www.thesun.co.uk/beautytreats.
  8. Is there a chance that my chosen date will not be available?
    Please click on individual Health and Beauty listings prior to booking/visiting to view any date/time restrictions, age guidelines and opening and closing times. You will need to call the venue directly to check availability and to make your booking. If the venue is full at the time of booking, the operator will make every responsible attempt to offer an alternative date.
  9. What do I need to quote when making my booking/reservation?
    When booking by phone or in person you must state that you are taking part in ‘The Sun’s Beauty Treats Promotion 2015’.
  10. Can I use my voucher and tokens on more than one occasion?
    No, your vouchers and tokens can only be used once, but you can collect as many tokens and download as many vouchers as you wish. This will allow you to enjoy the offers as many times as you like through-out the promotional period.
  11. At what point do I need to provide my voucher?
    Completed vouchers and attached tokens must be presented upon arrival.
  12. Can I use collect additional vouchers to redeem additional offers?
    A single set of 2 tokens and 1 voucher will allow you to redeem one offer of either; 2-for-1, 50% off, 25% off, or treatments from £9.50 at your selected venue. You can collect more than one set of 2 differently numbered tokens and download as many vouchers as you like.
  13. Do I get any additional offers on extra facilities or services?
    Venues may have extra charges for extra services. Please check the listings website before booking.
  14. What if there is no availability for my chosen date?
    The promotion is strictly subject to availability and bookings are made at the discretion of the management.
  15. Can I take a photocopy of my voucher?
    Photocopied tokens will not be accepted and you will be refused entry. 2 valid tokens attached to a personalised downloaded voucher are required for all bookings.
  16. I have lost my voucher, what should I do?
    Responsibility cannot be accepted by News UK for lost, destroyed or damaged vouchers. It is at the venues discretion whether to accept defaced or damaged vouchers
  17. Can I get an exchange or refund after I have confirmed my booking?
    Exchanges, refunds or any other change to your booking is entirely at the discretion of the venue management.
  18. Can I receive a cash refund if I no longer wish to attend?
    There are no cash alternatives available.
  19. How do I check disabled access for my chosen Health and Beauty venue?
    Please telephone your chosen venue prior to booking to make sure that they can accommodate your every need.
  20. I am experiencing issues with your website who can I contact to assist me?
    Please click here to speak to one of our customer care team using our Live Chat service. We will be happy to help with your enquiry.
  21. My booking has been cancelled. Can I request a refund or exchange?
    Refunds and exchanges are at the discretion of the venue management/owner and subject to request. For all refund or exchange enquiries please contact the venue direct.
  22. The venue management/owner has refused to honour a refund or exchange. Is there anything else I can do?
    The venue management’s decision is final and binding in all matters and no correspondence will be entered into.